Frequently Asked Questions
Who we are
Founded in 2020 by Joanne, a stay at home mum of two. We are operating from our home located in Northern Rivers, NSW. We predominantly offer Pre-Orders on digital prints and solid fabrics. Whilst still offering a small amount of in stock fabric and notions.
What are Pre-Orders?
Due to the limited space of operating our business at home and large design collection, we do not have a large amount of retail stock on hand. Instead we offer a made-to-order Pre-Order rounds every month. We'll take Pre-Orders up to 1 week of the specified date and collections: Solids or Digital Printed fabrics.
We have a large collection of beautiful designs with a wide selection of fabric options to choose from.
What are you Digitally Printed Fabric Options?
Do you have Wholesale Pricing?
At this we do not offer wholesale prices. However, we can offer 10% off your first order. Contact us to receive a discount code.
Where are you located and can I pick up locally?
We are located in Lismore, Northern Rivers of NSW. Yes, you can pick up your order locally. You can select this option during checkout.
What is your TAT for In-Stock Orders?
In-Stock orders have a TAT of 1-2 business days unless specified of any changes via website and social media due to holidays.
What is the ETA for Pre-Orders?
Our Pre-Orders ETAs are as listed but are subject to change from delays in shipping:
(Please allow an additional 1 week processing time on the below timeframes)
5-6 weeks: Digitally Printed Cotton Woven, Baby Wale and Wide Wale Corduroy, Rayon, Double Gauze, Cotton Linen Blend, Viscose Linen Blend, Canvas, PUL, Peach Skin and Polyester Stretch.
7-8 weeks: Digitally Printed Cotton Lycra, French Terry Knit, Brushed French Terry, 100% Cotton French Terry, Swim SPF50+, Stretch Corduroy, Waffle Knit and Rib Knit.
4-5 weeks: All Solid Fabrics
What is your Shipping Pricing?
All of our orders are hand cut, quality checked, folded and posted by us, Dusty Moon Fabrics.
Dusty Moon Fabrics does not assume any responsibility for lost, stolen or damaged packages. Unfortunately, we are unable to reship or refund a package that has been deemed lost, stolen or damaged. Please contact Australia Post directly with your tracking number
We post Australia- wide using Australia Post with tracking which is provided once your order has been packed and processed for collection by Australia Post. We ship your orders within 1-2 business days.
Delivery Times vary depending on Metro and Rural locations. Standard postage have an estimated delivery of 2-5 business days to NSW, QLD and VIC and up to 7-10 business days to NT, SA, TAS and WA
Our shipping costs are based on weight and are calculated at check out.
Dusty Moon Fabrics DOES NOT cover custom duties/import tax for any country. Please refer to your country’s Custom Authorities.
We post to New Zealand using International Australia Post with tracking which is provided once your order has been packed and processed for collection by Australia Post. Estimated delivery time of 7-12 business days.
We post to United Kingdom using International Australia Post with tracking which is provided once your order has been packed and processed for collection by Australia Post. Estimated delivery time of 15-25 business days.
We post to United States and Canada using International Australia Post with tracking which is provided once your order has been packed and processed for collection by Australia Post. Estimated delivery time of 10-15 business days.
We ship internationally to a wide range of locations including Asia/Pacific and other destinations. Please contact us for a quote.
What is your Returns Policy
All of our orders are hand cut, quality checked, folded and posted by us, Dusty Moon Fabrics. Unfortunately, we do not offer returns or refunds for change of mind and recommend that to confirm that you have selected the right fabric base, design and quantity.
We take additional care to ensure there are no faults or errors during the packing process.However, if you have received a faulty item, please contact us within 7 days with your full name, order number, fault description and images if possible. We will process your request for return within 2-3 business days. Once your RA has been approved please post it back, we strongly recommend sending with tracking. When we have received faulty items, we will verify that the item is in original condition and packaging, unused and unwashed. We will notify you by email as soon as your return has been approved.
Dusty Moon Fabrics reserves the rights to refuse an item if it does not meet these requirements.
How can I contact you?
You can send us a message HERE
Can I get my own/purchased designs printed?
Yes! We offer a PYO design service. Two ways to order: Either during our Digital Print Pre-Order Rounds (Monthly) or a Bulk Order of a minimum 30 metres (Anytime)
Terms & Conditions:
All of our orders are hand cut, quality checked, folded and posted by us, Dusty Moon Fabrics. Unfortunately, we do not offer returns or refunds for change of mind and recommend that to confirm that you have selected the right fabric base, design and quantity. Please refer to our Returns page for more information.
Your order will be provided in one continuous length where possible - no guarantee.
Each fabric base may take or react differently to dye sublimation and therefore colour variation between each base and print run is expected.
If your file size is over 10MB please email the artwork, scale and fabric base(s) to firstname.lastname@example.org
Turnaround time is 6-8 weeks from end of Pre-Order rounds.
This product is for fabric only.
We do not offer custom design service, please make sure your file is seamless and ready to go.
We will not print trademarked artwork/fanart etc. Disney, Marvel, Starwars
All custom printing is non refundable and non-exchangeable. Once your order is submitted there will be no refunds.
Discounts are not available on Custom Printing orders.
By placing an order you are agreeing to our Terms & Conditions.
Can I request a different scale for a print?
Yes, during Pre-Orders you can contact us to request a different scale that is offered. Either send us a message HERE or DM us on social media.
Are you looking for strikers to join your Creative Rep Team?
We're are not currently looking but from time to time need an urgent hand. If you are interested, please send us an email and we'll keep it on file for when we are on the lookout for a new creative member.